Service
We welcome your questions and feedback.
For the fastest answer, read our frequently asked questions below.
Contact us:
We typically respond to customer e-mails within two hours during our business hours
of 7am to 7pm central time. Our email is
sales@allpatronsaints.com.
We can also be contacted toll free at (888) 995-2221 during business hours.
FAQ
Can I order over the phone?
Please call our toll free number at (888) 995-2221 between 7am and 7pm (Monday through Friday) and we will be happy to take your order over the phone.
How long will it take for me to get my order?
99% of orders ship the same day so if next day shipping is chosen during checkout
and the order is completed before 5pm central time, the package will arrive 99%
of the time the next day. Engraving can add three additional days. For ground shipments within the United States please see the UPS and Fedex ground maps for transit times. We ship from the 70508 zip code.
UPS:
www.ups.com/maps
Fedex:
www.fedex.com/grd/maps/ShowMapEntry.do
Is it safe to mail jewelry?
Yes, jewely is just as safe as any other item.
All shipments sent are insured and sent by either Fedex or UPS. All packages will require a signature for delivery confirmation.
What is your return policy?
We want you to be absolutely satisfied with your jewelry. If within 30 days after receipt of your purchase you're not completely satisfied, return it for a full refund of the item's purchase price or replace it - no questions asked. Personalized
and engraved items are not returnable.
How secure is my transaction on this web site?
We use up to a 256-bit encryption key which is only limited to your browser's capabilities which is the most widely used and trusted technology standard. Our security provider offers up to a $2,000.00 waranty if their encryption
fails.
How do I place an order?
First, place the product(s) you wish to order in your shopping cart by clicking on the "add to cart" button to the right of the product image on the product page. Then, whenever you're ready to complete your order, click "Continue to Checkout" and follow the easy instructions on completing your order, and select your payment option. Contact our Customer Service Team at
sales@allpatronsaints.com
or (888) 995-2221
and we will be happy to assist you with any questions.
How do I remove an item from my shopping cart?
While in the shopping cart area, click the black "X" on the right side of the item to be removed. A second option to remove or decrease the quantity of an item
in your shopping cart is to manually enter the number wanted and then click the "update" bottom. Manually entering zero will remove the item from the shopping cart.
Do you accept international orders?
Yes, please select the appropiate international shipping option during the
checkout process.
How do I check the status of my Order?
Your order status can be checked by logging into the site with your user
name and password then clicking
on the
"My Orders"
link. A shipment confirmation email is sent with a tracking number once the package
is shipped. Shipment tracking can be found by entering the tracking number at the
shipping carrier's website.
www.fedex.com
or
www.ups.com
Engraving
Engraving
is available on select items. For engraving, add
engraving
to your shopping cart like a regular item then email us at
sales@allpatronsaints.com
what is to be engraved.
In the email, please tell us if a script font is to be used or the regular font. Please allow three business days for
engraving. Engraved items are not returnable.
How do I know what is the actual size of the medal?
The best way we find to explain the size of the medals is to compare them to American
coins. Below is the length of American measured from top to bottom.
American Coin Sizes:
|
Coin |
MM |
|
Half Dollar |
30.61 |
|
Quarter |
24.26 |
|
Nickel |
21.21 |
|
Penny |
19.05 |
|
Dime |
17.91 |